Terms of Service

Customer Care

We care immensely about your satisfaction of our products and/or services, therefore do not hesitate to contact us at contact@bonafide-studio.com if you have any questions. 

We will gladly assist you!

Shipping

We ship our orders from Central Copenhagen, Denmark. 

Estimated delivery duration:

Denmark: 2-4 days

Europe: 4-14 days 

World: 6-30 days

COVID-19 might seem like a distant memory, but it still affects the postal service industry across the globe. We use external delivery companies (Postnord, DAO, GLS, Bring) and are dependant on their staffing and operational success for your satisfaction.

Return & Exchange Policy

If you have received a damaged product, you can seek replacement or reimbursement - in which case you must provide a photo of the damage and describe the situation by writing to us at contact@bonafide-studio.com within six days of receiving the product.  

Returns due to other reasons are only possible at our shop/studio, as we currently are not able to support returns via delivery, but contact us at contact@bonafide-studio.com  and we will find a solution together! 

Cancellations for events or classes

If you might find yourself in a situation to cancel an event or a class, we will offer to reschedule your class if the cancellation takes place no later than 24 hours before the class start. Therefore, always make sure to reschedule your event in good time, otherwise, your investment will not be refunded nor used for further rescheduling.

You can reschedule your event within a three-month period from the original booking.

Cookie & Privacy policy

We do not process cookies.

We collect only the type of personal information that you consent to provide us with when making a purchase on our site, that is necessary for fulfilling your order (name and address for shipment, e-mail and phone number for invoicing and shipping updates).